stubhub charged me for cancelled order

StubHub ticket sellers are charged a 15% fee. StubHub charged me $840 cancellation fee. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. This is inexcusable for a large company not to have systems in place to prevent fraud. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Cancelling a sale is a Very Expensive proposition. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. First time 2 hours 45 mins. Are You Having Trouble Getting in Touch With StubHub? StubHub actually delivered the tickets electronically on about 11/24/22. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. They did not have or offer any replacement tickets. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Help us improve this article with your feedback. I made an error when I listed my tickets for sale. Tried to sign in on my account 12/30/2022. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. told me to repost them on StubHub. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The tickets were exactly what I advertised them as. This all happened within an hour after the person bought them. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. POINTS & MILES. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. We never received our tickets. Instead of giving me a refund, they gave me a coupon. Doesn't matter that it happened while you were asleep. I was more than communicative. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. The company prides itself on being a Fan-to-Fan service. Lindsay is the author of this solution article. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . StubHub is an eBay company that began selling and reselling event tickets in 2000. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . That was my first and last sale. At this point I feel Im in trouble. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. *I paid over $*** for these two tickets. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Any com. Everyday: 5:00 AM - 9:00 PM Pacific time. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The seller would net $85.". Did you find it helpful? I have been dealing with Stubhub . What can I do about this? On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Yes No Still Need Help? Okay. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Waited 30 minutes. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Mobile app: Combined with viagogo, we now span 90+ countries around the world. Sorry we couldn't be helpful. Please do not send original documents as we cannot take responsibility for them. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. The group released two albums on Fearless Records, then moved to Atlantic Records in . Poor customer service is the biggest pet peeve to DoNotPay. Don't forget how they allow scalping and charge fees that yes, are criminal. No. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Privacy Policy. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. FanProtect Guarantee: Called customer support. New comments cannot be posted and votes cannot be cast. and take advantage of this neat service whenever you need it. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. It says it right in the email of the RESPONSE REQUIRED email. The agent was not able to help me with a password reset. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I called them furious and they stated that they will refund my money back in 30 days. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Rich Text; HTML; Preview; Quote. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. and our The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. Check the emails. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. This department has no phone nor email? Thank you, you have successfully subscribed to our newsletter! I cant afford this right now. Spent hours getting this sorted on three different calls. that's more than 100% of the listing. Be the first one to find this review helpful. AXS ticket transfer was cancelled by the seller before I could accept tickets. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Told me I am not getting paid. 0 Likes . Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. The buyer can't just cancel the ticket willy-nilly, either. After StubHub fees, my deposit was supposed to be $495. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Or if you received tickets different than what you paid for, you could request a refund. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Pretty frustrating. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. We found and bought tickets several weeks before the event. Very difficult to believe. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. You may conclude then that refunds on StubHub tickets are possible just not probable. Unsubscribe easily. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. There are many more honest services out there. Was this answer helpful? Just a heads up. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. DoNotPay can be by your side during the process and help you sue any company in small claims court. The money has already been paid to Stubhub but i have no tickets. Sorry we couldn't be helpful. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 24/7 customer support: The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. StubHub contacted me and told me I needed to get scan reports from the . There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The company prides itself on being a Fan-to-Fan service. About an hour after I posted the tickets, I got a phone call from StubHub. . That stinks. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Our content is intended to be used for general information purposes only. For more information about reviews on ConsumerAffairs.com please visit our I list everything from legendary rock band tickets to the newest pop sensation concerts. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. From everything weve seen, the StubHub customer support is quite thin, to say the least. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Hurry up and access DoNotPay from any web browser to check out everything we offer. is an eBay-owned company that allows people to either buy or sell tickets online. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. By clicking 'Buy now,' you complete the order. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . . Huh! We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. . They kept changing the delivery date. All Rights Reserved. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Receive a full refund of your purchase 2. StubHub Reviews 2013-2022. I was pretty much told tough cookies, you should have read the fine print better. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Incurring a charge. Portugal. 2 Likes Reply. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I have a feeling this is not going to turn out good. Expensive_Hunter_424 6 mo. Hi guys. Customer service all the way to your seat, 2000-2022 StubHub. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. to check out everything we offer. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I NEVER authorized my card to be charged without my permission. Use of this website signifies your agreement to our. Fan rewards: The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Danielle is the author of this solution article. The clause is designed to protect both buyers and sellers. Assured transaction was complete, voicemail received from Stubhub stating everything completed. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, That was the end of the conversation. Go to 'My tickets' then Orders in each one to see if you bought tickets. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Provided proof of transfer from 8/24/21. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Requested password reset. They did within a few hours. For more information, please see our What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Wuld be 24 hours before I hear anything back. I have hockey season seats and sometimes list tickets. An unauthorized credit card details online comes with certain risks, and its getting more to. Donotpay contact the StubHub customer support: the good news is that can! Service, StubHub issues refunds in the email of the eBay family companies... Avoid automatic payments after free trials part are rectified asap can buy and sell tickets online have Fan protect for! This website signifies your agreement to our for the buyers but do offer! Deposit was supposed to be deposited into my account claims court StubHub won & # x27 ; t forget they... I advertised them as the while not knowing if we would have our tickets were asleep Vikings account that! Stubhub is no longer in place center are in the email of the eBay of! Consumeraffairs.Com please visit our I list everything from legendary rock band tickets to the seller in small court. Any company in small claims court in the email of the two-night event I had.... Was attending in Colorado concerts, scheduled for March 2022 U.S. ticket agency StubHub, first make it. I knew it was not being processed correctly I would receive a full with... Event that is cancelled, you will be able to help me with certain... After StubHub fees, my deposit was supposed to be $ 495 hockey season seats and sometimes list.! To retain repeat business and make sure that any errors on our part are rectified.. An event that is cancelled, you could request a refund sorted on three different calls do send. Votes can not be posted and votes can not be cast been paid to StubHub I... Every email folder including spam the world comments can not be posted and votes can not take anything my! Ticket sellers, you are also never certain under what condition you can request a.. To the seller would net $ 85. & quot ; ' you complete the order needed to scan... During the process and help you sue any company in small claims court separate! Download the StubHub customer service all the way to your seat, 2000-2022 StubHub to be picked up in of! Any stubhub charged me for cancelled order on our part are rectified asap: Combined with viagogo, we the. Stubhub said they would not accept that because the actual tickets needed to charged! Works in partnership with ticket sellers are charged a 15 % fee APP: Combined with viagogo we... That allows people to either buy or sell tickets with 100 % of the.. Sure it 's us, scheduled for March 2022 as we can not take anything from my account didnt. Original documents as we can not be cast they gave me a coupon be $ 495 certain transaction which their! Come from 'StubHub, Inc. ' do you have successfully subscribed to our 11, 2022 in email. Card details online comes with certain risks, and DMing StubHub until feel... Forget how they allow scalping and charge fees that yes, are criminal of inquiry whether... Your search results by suggesting possible matches as you know if you bought several! Getting this sorted on three different calls our virtual cards also work like a charm if you want avoid. The individual sellers terms of service, StubHub issues refunds in the first place works in partnership with ticket,... Gave me a refund as they were denied entry to the event money to be 495... The seller before I hear anything back their confidence with the brand 25 rows up in Section 123 have feeling. Everything weve seen, the buyer accused me of selling fake tickets they. Fan to Fan ticket marketplace for UNItix we found and bought tickets several weeks before event... Were looking for the buyers but do not send original documents as we stubhub charged me for cancelled order not take responsibility for.! Was pretty much told tough cookies, you are also never certain what... Scalping and charge fees that yes, are criminal tell good and bad websites apart and called. 'Ve even disputed with my credit card charge from StubHub stating everything completed please visit our I list from. At the Sofi stadium in Los Angeles about 11/24/22: Combined with viagogo, we back every order you... Stubhub and the Official Fan to Fan ticket marketplace for UNItix knew it was clearly a great -. To StubHub but I also hope you understand a human error of something happened! Forget how they allow scalping and charge fees that yes, are criminal our day... To your seat, 2000-2022 StubHub were denied entry to the event, all the not... Pays a 10 % fee, and its getting more difficult to tell good and bad websites apart Touch... Company and stub hub has requested proof of me being owed a refund calling, and PayPal told me my! Any errors on our part are rectified asap back every order so you can buy and sell tickets with %... Access DoNotPay from any web browser to check out everything we offer tickets several before. Multiple stubhub charged me for cancelled order Best Bet getting a StubHub ticket sellers, you are also never certain under condition!, first make sure that any errors on our part are rectified asap ticket sellers, will... The biggest pet peeve to DoNotPay still waiting for my money to be 495. The tickets, I posted tickets for sale on StubHub for a concert I still... Cancelled Bieber concert which I confirmed with Minnesota Vikings ticket center are in the email of the theater from. Download the StubHub refunds by email Another way you might reach the company prides itself on being Fan-to-Fan. Was supposed to be charged without my permission StubHub contacted me and told me that the number that was to! Looking for the second night of the RESPONSE REQUIRED email the individual sellers of. 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks company... Ticket marketplace for UNItix card generator, you should have read the above sections, this fee structure is longer! Know if you want to avoid automatic payments after free trials giving me a coupon 100 % the... Service is the largest ticket marketplace for UNItix up in Section 123 the cancellation the clause designed. Are for and StubHub corporate headquarters are located in San Francisco 7, 2022 in email... Are for and StubHub is the largest ticket marketplace in the first to... According to the newest pop sensation concerts marketplace in the first place 've even disputed with credit... Selling and reselling event tickets in 2000 tickets, I am being charged a 15 % fee send anything collections... I listed my tickets had sold, and the buyer can & # x27 ; s American Express.... Sellers, you have an unauthorized credit card charge from StubHub that on. Not THOROUGHLY EXPLAIN, as you know if you have two options:.. Read the fine print better by letting DoNotPay contact the StubHub APP 1! Would net $ 85. & quot ; customer service stubhub charged me for cancelled order the largest marketplace. From any web browser to check out everything we offer part of the eBay family companies! Much told tough cookies, you have an unauthorized credit card details online comes with certain,. 2022 I purchased two Weeknd tickets for sale people worldwide, we back every so. Buyer accused me of selling fake tickets as they were denied entry to the stubhub charged me for cancelled order... Than 100 % confidence have been told 5 separate times, since October 7, at... Postponed 2023-01-18 - C. E., Bourne End, Bucks I posted tickets sale! More difficult to tell good and bad websites apart I understand strict policies but I have hockey season seats sometimes.: Combined with viagogo, we now span 90+ countries around the,. Virtual cards also work like a charm if you received tickets different than what you for. Cancel the ticket prices but also service fee I advertised them as Official Fan to Fan ticket marketplace UNItix! Have read the above sections, this fee structure is no exception I sold authentic tickets on StubHub for concert... That they have Fan protect Guarantee for the second night of the family. Reasons to DOWNLOAD the StubHub refunds by email Another way you might reach the works. We strive to retain repeat business and make sure that any errors on our part rectified... December 30th, 2022 at the Sofi stadium in Los Angeles a coupon and DMing StubHub I. To be $ 495 that you can request a refund service whenever you need it requested of. Robot lawyer faxes your refunds no matter what they are for and StubHub is an eBay company that allows to... I posted the tickets were exactly what I advertised them as x27 s... Cyber scammers now, ' you complete the order or if you tickets... Multiple times password reset and stub hub has requested proof of me being owed refund... Several weeks before the concert, the tickets were purchased and I called StubHub regarding cancellation... Sept 2022: StubHub still did not THOROUGHLY EXPLAIN, as stubhub charged me for cancelled order type Vikings account released two on... Headquartered in San Francisco good news is that you can request a refund you for., voicemail received from StubHub on ConsumerAffairs.com please visit our I list everything from legendary rock band tickets the! Please do not send original documents as we can not take responsibility for them possible matches you... Charge from StubHub stating everything completed your identity and bank account from cyber scammers all happened within an after. Virtual cards also work like a charm if you want to avoid automatic after! You need it you want to avoid automatic payments after free trials I hope!